If you are a Guest and suffer a Travel Issue, we agree, at our discretion, to either (i) reimburse you up to the amount paid by you through the Bid to Stay Platform (“Total Fees”) depending on the nature of the Travel Issue suffered, or (ii) use our reasonable efforts to find and book you another accommodation for any unused nights left in your booking which is reasonably comparable to the accommodation described in your original booking in terms of size, rooms, features and quality. All determinations of Bid to Stay with respect to the Guest Refund Policy, including without limitation the size of any refund and the comparability of alternate Accommodations, shall be in Bid to Stay’s discretion, and final and binding on the Guests and Hosts.
The cancellation and replacement fees due to any other reason shall be issued on below conditions;
|Time of Cancellation||Cancellation Fees|
|More than 3 weeks||Free|
|Less than 3 weeks and more than 2 Weeks||10%|
|Less than 2 weeks and more than 5 days||50%|
|Less than 5 days||100%|